mojira.dev
REALMS-7504

Logging into Realms usually delayed and now not possible

Usually takes 20sec to a min to log in = PIA

Occasionally users from different geographic locations get kicked off and cannot log in with the message io.netty ... connection timed out  displayed when trying to log in. 

Related issues

Comments

Avoma

What is the exact error message displayed, when attempting to join realms?

migrated

Sorry, its a long string that cannot be copied and the screen shot only yields your companies' logo (maybe want to fix that also???).

I'm confident I included enough of the string and a good enough description for someone that handles the software to recognize the error. Although it is currently not happening, inability to log in for long periods of time is a too often experience that I'm sure your developers are aware of. It is a very common complaint from your customers. 

 

 

Avoma

Most likely a duplicate of MC-120362.

migrated

FYI. This issue caused us to stop using your service and migrated to APEX. We are finding a much better performing and more configurable world and none of this log in shenanigans. 

You have an advantage being directly associated with the game developers and shouldn;t be losing customers

 

Arisa Bot

Thank you for your report!
We're tracking this issue in MC-120362, so this ticket is being resolved and linked as a duplicate.

If you would like to add a vote and any extra information to the main ticket it would be appreciated.

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migrated

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Java

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