How to reproduce the bug:
Click the edit (pencil) option beside the realm
In normal game settings go to download world and click on that
Wait for it to finish downloading
What I expect to happen (and what has happened perfectly before the last update):
The world will start to download
The download will complete as per usual
It will successfully download
I will see it in my list of downloaded/created worlds off-realm
I can continue to use it off-realm and upload a new/different world to the realm
What has been happening:
It starts to download normally
When it reaches the end of the download loading bar the size of the file changes to something less then what it is, but the download bar does finish, it doesn't pause at all.
An error message pops up saying: Error
I use Ps4 Minecraft, so I am unsure if this issue is on other consoles or pocket edition.
So basically what's been happening is that when I start to download my realm everything works perfectly fine, but when it reaches the end of downloading the file size drops and shows an error message that has no content other then the word "Error".
It is not a connection error as I can connect to the realm just fine and so can my friends while I'm both offline and online.
What I've done to try and fix the issue:
• Close the app and open it again (I always do this before I turn off my playstation, I never do it while the world is still saving though)
• Turn off the Ps4 and turn it back on again
• Restart the Ps4
• Uninstall then reinstall minecraft
• Tried to download an automatic backup file (Failed to do so, it had the same issue)
• I have waited quite awhile to see if it could possibly fix itself but so far it hasn't
Did anything I do affect the outcome in any way?
• No, the issue still remains the same
Linked issues
Attachments
Comments 4
Thank you so much for looking over it, but I had already looked at the one it's been called a duplicate of and that is not the issue I have encountered.
I have updated the description to show that and I will see if I can upload a video to show exactly what I'm experiencing.
Again, thank you for looking at this and I apologise for the lack of information in my report.
I have exactly the same problem on the PS4. It does not hang for hours (like the REALMS-7031 issue), it finishes downloading rather quickly, then says that there was an error. It also changes the file size right before finishing. In my case it was originally 159.4mb. It changed to 157.8mb.
Thank you for your report!
We're tracking this issue in REALMS-7031, so this ticket is being resolved and linked as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki – 📖 FAQs
-- I am a bot. This action was performed automatically! Please report any issues on Discord or Reddit