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REALMS-7828

Problem logging into realms

I have been having a log in problem on 2 realms I own, and another owned by a friend. This issue started yesterday. When attempting to log into a realm, it will display loading resource packs for about 8 seconds then display "unable to connect to world". This first occurred on my friends realm, none of us can log in. Then on my oldest realm, and finally this morning on my new realm. 

steps I have taken, which have not resolved the issue: delete and re-install Minecraft, restart my gaming console, restart my internet router, change character skin from personalized to "Steve".

Comments 1

Thank you for your report!
However, this issue is Invalid.

Issues such as these are often due to a temporary service outage, and are handled by the team outside the bug tracker.

Watch Mojang Status for official announcements, or Downdetector for community reported outages.

If there is no general outage, please first try to verify that the problem is not with your local connection or network settings. Afterwards visit Minecraft Community Support for assistance and refer to this ticket (e.g. "I have reported this issue on Mojira as REALMS-XYZ.").
You might also try to deactivate any VPN in use, and check your firewall settings. If your device supports mobile data, try switching to wifi. If possible, try using a different wifi network.

If you are still unable to access a paid service such as a realm or purchased content, please contact Mojang Support.

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Robert

(Unassigned)

Unconfirmed

Bedrock

Retrieved