I have been trying over the last 2 months repeatedly to access my one realm to close it and I cannot. I cannot access the club either on my Xbox to close the realm. The realm is completely unusable and I cannot do a thing about this. I dont want to use it anymore I just want it closed. I demand someone higher up reach out to me so I can get the realm closed and shut down. The amount of time I have wasted and stress I've dealt with on your crappy realms should have put me in the grave already.
I keep getting the Unable To Connect To Realm message every time I try to access the realm in game and the options to close the club on the Xbox club menu are grayed out. This is absurd I demand this be addressed
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We're tracking this issue in REALMS-2772, so this ticket is being resolved and linked as a duplicate.
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If you are still not able to access your purchased realm please contact Mojang Support for help.
If you just want to Cancel your realm subscription you should be able to do that on the Microsoft Xbox Live site, or via Mojang Support also.