Occasionally, the realm will freeze/crash for all players (including the host). When a player leaves due to the crash, they will be unable to join until the realm fixes itself. I have not been able to find out what causes this, but I'm pretty sure it has something to do with the servers and not the game itself.
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We're tracking this issue in REALMS-9078, so this ticket is being resolved and linked as a duplicate.
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My realm's keep freezing, won't download or upload, I've even tried uploading older backups.