[WEB-2015] Windows 10 Edition Gift Code cannot be redeemed again

Note

Mojang have acknowledged this and are working on a fix: https://twitter.com/jenp24211667/status/1245434610214821893

When trying to redeem my free copy of Minecraft: Windows 10 Edition, I get the following error:

Error! It looks like we've temporarily run out of gift codes for Minecraft for Windows 10. Don't worry though, more codes should be on their way. Please check back later!

Linked issues

is duplicated by 5

MC-176964 Je n'arrive pas à recevoir mon code du "nouveau minecraft" pour jouer avec mes amis de diférentes platormes. Resolved

WEB-2016 Error, Redeem Codes out of Stock Resolved

WEB-2019 Still receiving error about receiving codes Resolved

WEB-2022 Minecraft for windows 10 gift code cannot be claimed Resolved

WEB-2025 Windows 10 Edition code cannot be redeemed Resolved

relates to 1

WEB-2099 Run out of Windows 10 gift codes Resolved

Attachments

screenshot-account.mojang.com-2020.04.01-21_31_27-redacted.png

Comments 16

Thomas Loy 2020-04-01T13:03:05Z

I'd also like to know when these will get back in stock.

Bruno Patterson 2020-04-01T19:21:50Z

Yep....one wonders how a code that's generated by a computer can run out?

You cannot end this offer on the 20th April if you have no codes available to redeem constantly!!

Luke Fauver 2020-04-01T19:40:15Z

I'm also having this problem

Danielle M. 2020-04-01T20:24:07Z

I also have the same problem. How are they "running out" of redeem codes though? I hope it's solved soon

Brett Kennedy 2020-04-01T21:05:58Z

Me too. I've been out of the loop for a few years, didn't even know the java edition was no longer the gold standand.

6 more comments

violine1101 2020-04-01T21:15:51Z

Let's talk Windows 10 codes.
The error is back, we're already working on the fix. Don't file a ticket if you're getting the error - I'll let you know when it's fixed.
Reminder: you only have until April 20 to claim yours, if you bought Java Edition BEFORE October, 2018.

From Minecraft's Customer Support Lead on Twitter: https://twitter.com/jenp24211667/status/1245434610214821893

Bruno Patterson 2020-04-01T21:53:56Z

Thanks for the update to let us know it's being worked on. I'm not sure advising people not to file a ticket is right though.

What if you don't get it fixed for a prolonged period and then people miss out on the offer because of this? If they hadn't filed a ticket, how would they prove that they tried to get a code before the 20th?

Everyone should be filing a ticket, or at least commenting on an existing ticket that they are having an issue.

Just my thoughts.

Thanks again for the update.

Thomas Loy 2020-04-02T00:10:04Z

I totally agree. I filed a ticket here and through my actual mojang account. I want to have plenty of proof I addressed the issue.

Thomas McWilliams 2020-04-02T00:26:21Z

Ran into this issue just now, hoping it is resolved soon. I started my free Realms trial and cannot even use it with my console friends due to this.

William Waldvogel 2020-04-02T02:23:52Z

I'm having the issue as well. 19 days to go...

Maria Pilisi 2020-04-02T03:07:32Z

My question is how can this occur?

Alex Ri 2020-04-02T07:23:59Z

How is the working coming along in this issue? Time is running out 😞

Thommy Siverman 2020-04-02T08:48:44Z

No need to post additional comments if they aren't helping solve the problem.
Spam only makes it harder for devs to concentrate on fixes.

Bruno Patterson 2020-04-02T12:59:35Z

I can confirm it is working now. Thank you for resolving the issue.

aaa mmm 2020-04-16T08:56:55Z

Problem persists since at least 14 april and still isn't working (16 april today). Reported to support with the transation id 2 days ago, still waiting for an answer.

aaa mmm 2020-04-16T09:35:20Z

Vote for issue WEB-2099