I tried to purchase Minecraft Java edition through the website. When I reach the payment section, after I submit my credit card information and hit the green purchase button:
a small in-page pop-up is shown to take me to the payment provider's site
Payment provider is Rabobank (Netherlands)
This payment provider requires cookies
I have all my cookies allowed
The payment provider keeps saying it needs cookies no matter what I do
It looks like you're not allowing this payment provider to place cookies via your website.
Some details that might be relevant, maybe not:
I'm trying to purchase this game for my kid, he is under age
My browser is set to allow all cookies
I can log in normally, which also requires cookies
I can also log into my payment provider's site regularly
I tried this on two different devices: a Windows 10 laptop using Chrome, and an android phone using Chrome. Both had the same issue.
Comments 4
Thank you for your report!
However, this issue is Invalid.
Please read this help article: https://help.minecraft.net/hc/en-us/articles/360029642712-I-can-t-make-a-purchase
Furthermore, please contact your bank as this is an issue on their end with their payment systems.
Quick Links:
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Thanks for the reply! I'm already helped because the order went through, but you should know that this was not an issue with the payment provider, but with the way you are loading the payment provider's website inside your own website.
If you want to leave it at this, and not fix the issue, that's fine by me. But if you need any more details on the issue, feel free to reach out to me and I will try my best to help.
Ok, so I retried using Edge browser, and it worked there.