Trying to migrate to a Microsoft account, we are prompted to answer 3 security questions (pet/author/book). What we remember does not seem correct anymore. So there is an option to reset these questions. Following the link of the incoming e-mail, it claims that it would be the first login on this computer - and we are asked to answer the questions again, which is impossible of course. So what can we do?
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Hi Finn, you can only change security questions from a secure location - the location that you were at when you set the questions. If you try logging in from a non-secure location you will be prompted to answer the questions.
If this locks you out from your account, please contact Customer Support.
Try to reset the questions separately. Didn't help? Try using a different browser.🙂
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