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Hi, I bought Minecraft Bedrock Edition for 3 years, but today I got the screen on Minecraft where it says that I didn't buy Minecraft and that I have to buy it to play on the servers. In the Microsoft store I use the account with which I bought Minecraft. Also in the xbox app and minecraft launcher using the same microsoft store account. On Minecraft it asks me to log in but when I click "Sign In" it tells me that I have to buy the game and therefore it won't let me log in with my account. If I click "Buy Starter Collection" the Microsoft Store opens and on the screen you can see that I bought the game.

I've already tried contacting community support on discord, but on that server they help with problems like this. So I don't know who to ask anymore to fix this bug.

I have already tried:
-uninstall and install Minecraft;
-uninstall and install Minecraft Launcher;
-uninstall and install Xbox Apps;
-reset the Microsoft Store.

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I finally managed to solve the problem, I disconnected my account from all connected devices and now it seems to work, you can close this page. I don't know if this was the problem or the problem was with mojang's login servers.

Thank you for your report!
Issues such as these are often due to a temporary service outage, and should be back up and working again soon. Please keep an eye out for messages from @MojangStatus on twitter for the latest status updates.

For any issues with your specific account or billing, you will need to contact Minecraft Customer Support directly.

Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki

Sodvic55

(Unassigned)

bugs.mojang.com, Microsoft Store

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