When attempting to buy Minecraft as a gift on Firefox on Windows 11, I am met with an error.
[media]Image transcript:
Contact us at Microsoft support
We're having trouble processing your payment and we'd like to get it sorted out. Get more info
qbH5ZLZrnbUrd9k4Hw2Gh6.0.5
Sat, 30 Mar 2024 1:58:36 GMT
End image transcript
I am instructed to contact Microsoft support. There is no link to contact Microsoft support, so I go to "Contact Us" at the bottom of the page (found via ctrl+F). The "Contact Us" link brings me to a page under help.minecraft.net
This does not assist me in finding Microsoft support. Neither suggestions nor fan mail apply to my situation of being unable to complete this transaction. However, the "[...] official Minecraft feedback site" link seems like the most appropriate place to give feedback regarding the website being unable to process my payment. This brings me to feedback.microsoft.net
On the official Minecraft feedback site, there's a large button reading "Report Bugs", which brings me to bugs.mojang.com.
In all, the user flow I experienced while attempting to resolve the minecraft.net website being unable to process my payment:
https://www.minecraft.net/en-us/store/gift/minecraft-java-bedrock-edition-pc?region=sg
https://help.minecraft.net/hc/en-us/articles/4408904068621-Feedback-and-Fan-Mail
Since the user flow from the error passes through multiple domains, I have tagged this bug with each component involved in the user flow.
I'll get back to this issue if I have the same issue on a Chromium-based browser.
Linked issues
is duplicated by 1
Attachments
Comments 4
The error reoccurs on Microsoft Edge:
[media]Below the human-readable text reads:
YvpEi70PkZQTp0cWuWVyYk.0.5
Sat, 30 Mar 2024 02:29:15 GMT
The version of Microsoft Edge being used is:
Version 123.0.2420.65 (Official build) (64-bit)
I am convinced that this is either not caused by user error, or that the error information is too opaque to allow a user to find and remedy the error.
I have had this error for multiple months, it didn't use to happen when the gift feature was new.
This happens on certain regions, in my case it's Egypt.
Link: https://www.minecraft.net/en-us/store/gift/minecraft-java-bedrock-edition-pc?region=eg
[media]Still appears to be an issue to this date. Friend of mine tries to buy the Java & Bedrock edition bundle for €30 but keeps getting an error when checking out with a verified working payment option that’s also used for Microsoft 365. Tried to purchase as a gift on my own account, same result. I already have a license for the game on my own account.
My account also has verified active payment options.
The issue persists on one chromium-based browser. Error image below:
[media]Below the human-readable error information is:
tpDNckMIv44YRKGKVWVHmL.0.5
Sat, 30 Mar 2024 02:23:26 GMT
The version information of the chromium-based browser is:
Version 120.0.6099.109 (Official Build, ungoogled-chromium) (64-bit)
The version information of the Firefox browser in the original post is:
124.0.1 (64-bit)