Dan Allen
Assigned
Reported
Comments
Thanks. I submitted a request for refund via MS xbox, since it is Realms and Mojang doesn't handle that. But still, this error is real. My Realm's "subscription" setting shows "renews every 0 days" which is nonsense. I don't even know what that means. I think it means it does not renew. Or, does that mean it infinitely renews, like every day? So confusing. Anway, subscription at xbox for the realms account is actively renewing. I checked on xbox.com. In the realm's setting in Minecraft it should say "renews every 30 days". So the, (1) why did it warn that it was expired? (2) Why did it create a new realm instead of renewing the existing one? (3) Why when I went directly to subscriptions for the first realm in minecraft>>realm>>settings did it create a new realm again when I tried to add a subscription there. (4) Why does it show no subscription in the realms settings? It offers the 2 or 10 player versions, but I already signed up for a 10 player subscription. I mean this is just a train wreck.
Can I upload an xbox clip somehow? Or screenshot only?
This happened to me as well. It gave me the popup warning about expiring the first time. In my realm settings it shows "renews every 0 days" instead of every 30 days. And when I clicked to renew I got a new realm and had to pay another subscription fee to Microsoft and my original realm still did not show as renewing (even though microsoft will definitely continue to bill that subscriptin. So then I went to the original realm settings and it showed as having "no subscriptions" so I clicked on 10 player subscription from inside the realm's settings and again it create a new Realms subscription. This is really an issue. I closed the two new realms and cancelled the subscriptions at Microsoft but the damage was already done. I had paid for both of them and my realm still doesn't show as renewing automatically.