When I hit this bug, I submitted a ticket requesting a code on Nov 23, 2019, and got a reply with a working code on Dec 24, 2019. So, their support is answering, but there was a roughly 1 month response time. In the Minecraft Discord, they were warning it could be 30-60 days, so that response was on the fast end of the estimated time.
Gregg Christopher
When I hit this bug, I submitted a ticket requesting a code on Nov 23, 2019, and got a reply with a working code on Dec 24, 2019. So, their support is answering, but there was a roughly 1 month response time. In the Minecraft Discord, they were warning it could be 30-60 days, so that response was on the fast end of the estimated time.