JT Blalock

Update: My friend found a post in the microsoft answers community.  On that page someone links to a  chat that I used to get microsoft to mark it as owned on my microsoft account.  They wanted my mojang email and my microsoft email to be the same, made sure I had an xbox gamer tag, and then wanted a screenshot of the error on the mojang site.  It took about 15 minutes.  I hope this helps you all play Minecraft!

Thanks for your response, Violine1101.  I understand that things like this can take time.  When you say, "currently working" are you saying that as an update?  They weren't working on it before, but I'm responding here because they have started?  If not and there is no predicted fix date where would be the best place for us to seek help on an individual basis?  I'm sure that people can be given their free claim codes manually. 

Notch's promise was that we would receive "all future versions of the game...".  Is this issue really years old like a previous comment said?  I feel that if I want to play with my kids I'm just gonna have to spend another $30 and then when you give me my free claim code (if ever?) I'm going to feel really frustrated and have a hard time trusting the company in the future.

Please consider this from the perspective of people like me.  At least find out when it is expected to be fixed.  It's likely one phone call or one email to the right person.  Thanks again for your time and hopefully consideration.

Edit:  My friend just pointed out that this is the third most voted for issue in this bug tracker as well as this [microsoft link |https://answers.microsoft.com/en-us/windows/forum/all/out-of-windows-10-minecraft-redeem-codes/05a3d647-5cd3-4f50-b701-04b50df86c2e] where there are currently over 400 replies, almost 3,000 "I have the same question", and 47,255 views and it was from November 15th of last year!  I am not trying to be rude.  I think maybe Mojang wasn't aware of how pervasive this issue is and if they knew they wouldn't mind giving us an update from a dev on the issue.

Thanks again.  Please don't delete my message.  Just trying to have good dialogue and when you delete things people feel they have no voice and that causes people to get more emotional about things than they should.  (screenshotted)

Yeah, I was starting to wonder about this myself.  We gave our kids minecraft for the Nintendo Switch and I'd love to play with them from my PC, but I don't want to buy another minecraft game when I have two java accounts and a Nintendo account.  Is there something we can do to help?  Apparently, this doesn't seem like a big enough problem to warrant it being fixed promptly.  Should everyone that is experiencing it just submit a support ticket every day?  Honestly asking what people like me should do.  Thanks for your time.