John Burd

I spent so much time trying to figure this problem out, so I wanted to post an update here in case it helps anyone else: it turns out I needed an Xbox Live Gold membership.  Once I resolved that issue, I was able to play.  I feel a little sheepish I didn't realize this was the problem, but...

I'm not sure why no one thought to mention this in my weeks-long saga in contacting tech support at both Xbox and Mojang, and I have to say that the link Minecraft provides in its error message, about changing the settings dealing with a child's account, is frankly infuriating, though admittedly, it does mention the Xbox Live Gold subscription, and I missed that.

Anyway, like I said, posting this update here, in case it helps someone else, because I spent weeks trying to figure this out, to no avail.

I haven't been able to play for almost two weeks now.  Would love an update.

I am trying to log into Realms on my Xbox One, and I'm getting the following error message:

You cannot play on Realms because of how your Microsoft Account is set up. See instructions for reviewing and changing your privacy settings at aka.ms/MCMultiplayerHelp.

• I am not playing on a child's account, so the link above is not relevant to my situation.

• I have checked and re-checked all of my settings and confirmed they are set correctly to allow me to play Realms

  • Join Multiplayer Games: Allow

  • Create and Join Clubs: Allow

  • Others can communicate with voice, text or invites: Everybody

• I have played on this Realm, with this account, many times in the past, on three different consoles.  As recently as last week.  This problem just started today.

• I spent 20 minutes on the phone with Xbox support.  They tell me it's a problem on Mojang's end.

• I have tried everything I can think of, including all the Xbox troubleshooting, checking for solutions online, and a factory reset of my Xbox.  Nothing has worked.

• Mojang support told me to try everything I'd already tried, and then to make a bug report.  So... here it is.