Mihai Filip

"Thanks for all of the relevant information provided so far. For those affected, you might like to make sure your drivers are all up to date, as well as include any specific information about your graphics card and driver version.

This comment also provides a potential workaround for players using AMD hardware, which you might find useful."

Hi,

I don't need a workaround, especially if this implies playing the game on the onboard graphic card. What I would like is to know if the developers of the game that I paid for are working on a fix for this crappy situation.

Thanks!

Hi,

I also have this issue on two devices - laptop and PC. Both of them have AMD GPU. The PC has AMD Radeon 7870 and the driver version is: 20.11.2. So far I tried the steps below, with the help of the xbox community gamers:

1. Open MS Store > Click on your profile picture on top right and sign-out. Then sign-in again.

2. Windows Key+R > Type services.msc and press Enter > Locate Background Intelligence transfer and ensure it is set to Start and Automatic. Also do the same for Windows Update service as well

3. Run Windows Store Apps Troubleshooter
Windows Key+X > Click Settings > Click Update & security > Click Troubleshoot > Scroll down to the bottom > Click Windows Store Apps > Click Run the Troubleshooter

4. Reset Windows Store through Command Prompt
Type cmd in Windows Search box > Right click on Command Prompt > Run As Administrator > Type WSreset.exe and click Enter > Reboot your computer

5. Re-register All Store apps
Right click on Windows Start > Right click on Windows Powershell (Admin) > Copy the following from below and right click in Powershell to paste > Enter > Restart your computer

Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

6. Uninstall & Reinstall Store
Right click on Windows Start > Right click on Windows Powershell (Admin) > Copy the following from below and right click in Powershell to paste > Enter

Get-AppxPackage -allusers WindowsStore | Remove-AppxPackage

Copy the following from below and right click in Powershell to paste > Enter > Reboot your computer

Get-AppxPackage -allusers WindowsStore | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}

After step 5 I got the menus back, but I also got this error message:

I closed this message but the image was like this:

I also lost all my kids saved worlds after I reset the game 😞 I hope he will not kill me for this.

Please help us!

Mihai