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@Nicholas Allyn Thank you, but we have already tried both these, along with many other common troubleshooting steps, as documented earlier in the thread.
@ordiel I always start from the terminal (except to see if anything changes when I open it "normally"), so it might be best to move it to another ticket. I have included launcher logs in the first post, and I don't think anything has changed in my attempts at fixing the issue.
No change, unfortunately.
Here's my curl version. It said it was the latest when I tried to update it.
curl 7.68.0 (x86_64-pc-linux-gnu) libcurl/7.68.0 OpenSSL/1.1.1f zlib/1.2.11 brotli/1.0.7 libidn2/2.2.0 libpsl/0.21.0 (+libidn2/2.2.0) libssh/0.9.3/openssl/zlib nghttp2/1.40.0 librtmp/2.3
Release-Date: 2020-01-08
Protocols: dict file ftp ftps gopher http https imap imaps ldap ldaps pop3 pop3s rtmp rtsp scp sftp smb smbs smtp smtps telnet tftp
Features: AsynchDNS brotli GSS-API HTTP2 HTTPS-proxy IDN IPv6 Kerberos Largefile libz NTLM NTLM_WB PSL SPNEGO SSL TLS-SRP UnixSockets
@ordiel If you can start the launcher at all, I don't think this is the same bug. I can't get past the updating screen.
As for the suggestion with curl, I will check in a few minutes. Back soon with the results.
I have good news and bad news. Bad news first: At a first glance, everything still acted more or less the same as before. The good news is that some things happened in the logs, and one new file was generated on the second launch (launcher_product_state.json). No new folder was generated within ~/.minecraft that was not there before.
To try to make these tests as useful as possible, I kept the ~/.minecraft-folder while reinstalling the launcher, but removed all items within except for the new settings.
In the log, some messages about Xal popped up. You can see these for yourself in the attached files (
), but one thing I found interesting was that it detected my operating system as Windows. I do have WINE installed on the desktop computer where the launcher fails to start, but not on the laptop. If you want, and would find helpful, I could try installing WINE on the laptop and see if anything changes on it. I have attached a list of all my installed packages, just in case that would help.
Lastly, to answer your third question; the files were slightly different, so I have attached the old settings file along the other relevant files for this test.
I'm grateful you're taking a look at this, even if it might be a tough nut to crack, and I'll happily help as much as possible.
Mostly a standard image. I think I may have made some minor configuration, but nothing major. Only big thing is that I am running the Orchis theme (https://github.com/vinceliuice/Orchis-theme ). I am running the same theme on my laptop though (where the launcher works perfectly), so I don't think that's the issue. I have also played around with different java versions (different versions of OpenJDK and Oracle Java, I think it was), but this was only done while trying to troubleshoot this launcher issue.
I have two machines: One laptop (Lenovo Legion 5 15ARH05) and one desktop (Ryzen 9 3900x, GTX 980, 32gb ram, let me know if more details are needed). The desktop is the computer with the issues. Both these machines are dual-booting with Ubuntu 20.04 and Windows 10.
The VM was run on my desktop (the one with problems), booted into Linux, via VMWare. The install was fresh without any modifications at all. The only thing I tried installing was Minecraft, nothing else. If I remember correctly, I did manage to launch the game from a VM running the same image while the host machine was booted into Windows, although I have not confirmed this today (as I have with the Ubuntu host and latest launcher version). If this is something you think could help, let me know and I'll check.
Both my desktop and laptop are dual booting with Ubuntu 20.04.4, kernel version 5.13.0-40-generic, and Windows. The only big difference is that the laptop is running Windows 11 instead of 10.
Username is the same. In both machines, both operating systems share the same boot drive (different partitions). The desktop has an additional three drives, two of which are auto mounted (although I believe the launched should have been installed to the boot drive). One of these was bought after the bug report was opened. The locale was slightly different between the machines, so I changed it to be identical and tried again with no change.
Dekstop before:
LANG=en_US.UTF-8
LANGUAGE=en_US:en
LC_CTYPE="en_US.UTF-8"
LC_NUMERIC=sv_SE.UTF-8
LC_TIME=sv_SE.UTF-8
LC_COLLATE="en_US.UTF-8"
LC_MONETARY=sv_SE.UTF-8
LC_MESSAGES="en_US.UTF-8"
LC_PAPER=sv_SE.UTF-8
LC_NAME=sv_SE.UTF-8
LC_ADDRESS=sv_SE.UTF-8
LC_TELEPHONE=sv_SE.UTF-8
LC_MEASUREMENT=sv_SE.UTF-8
LC_IDENTIFICATION=sv_SE.UTF-8
LC_ALL=Desktop after (same as laptop):
LANG=en_US.UTF-8
LANGUAGE=
LC_CTYPE="en_US.UTF-8"
LC_NUMERIC=sv_SE.UTF-8
LC_TIME=sv_SE.UTF-8
LC_COLLATE="en_US.UTF-8"
LC_MONETARY=sv_SE.UTF-8
LC_MESSAGES="en_US.UTF-8"
LC_PAPER=sv_SE.UTF-8
LC_NAME=sv_SE.UTF-8
LC_ADDRESS=sv_SE.UTF-8
LC_TELEPHONE=sv_SE.UTF-8
LC_MEASUREMENT=sv_SE.UTF-8
LC_IDENTIFICATION=sv_SE.UTF-8
LC_ALL=
Hello! The launcher still fails to launch with seemingly the same issue (still stuck on "cleaning up" on the first launch, and always taking 4% cpu usage). Here are the requested log files. I've included log files for both the first and second launcher start after reinstalling it.
First launch:
Second launch:
Hope this helps!
Done. Nothing changed, still stuck at "Cleaning Up...". Since it seems like I forgot to mention it before, I've also tried with root access (sudo) without any success.
1. Yes. Trying to install the browser offline stops the update files from being downloaded, getting the bar stuck there instead until the internet is plugged back in. If the internet is removed during the install, after the "Downloading update files..." stage but before "Cleaning up...", it will still continue to the "Cleaning up..." phase.
2. I have reinstalled Java, trying both OpenJDK versions (8, 11, and 17), as well as Oracle versions (1.8.0_321).
3. I've removed Chromium completely, as I use Firefox as my main browser. I do have some Electron apps installed though (Spotify, Discord) that I left.
Looking around, I have also found a crash log in /var/crash. I'll throw it in here in case it helps. Worth noting is that I removed about 4MB of base64-data from the bottom, as I was not sure if it could potentially contain anything I would not want public, so if that is needed, let me know.
1. Yes, I've just tried this again with the same result.
2. Yes.
3. Yes, I have plenty of space available.
3. No, I do not have any antivirus or similar applications installed.
Something I forgot to add in the original post is that I'm on the "5.13.0-28-generic" kernel version, in case that helps with anything. I have also noticed that if you run the launcher from the terminal and almost instantly exit out of it (ctrl+c), the window pops up again with the same "Cleaning up..." message and gets stuck there. This does not happen if you wait a few seconds. Not sure if it helps, but I thought I'd include it here either way. If you try to cancel it via the button on the launcher updater, it will log "Segmentation fault (core dumped)" in the terminal.
Extremely slow reply here too, but this seemed to fix the main issue! Thanks a lot for your help digging!