Broken character

I logged in to my account to earn the 15 year things... I found out that my characters were not correct .normally I have my second character chosen... For years I had the Orange creeper cape equipped to my character threw equipping it during the minecon live show... Like a lot of people... Then after the show people found out that unless they didn't attended the show that if they unequipped the orange creeper cape they were unable to re-equip it... Well hearing this I NEVER changed my skin , no editing , nothing. Cause I wanted to keep it it was my favorite thing .. For years that second sking ( my primary skin) had and used the Orange creeper cape... But anyways the bug is I logged on after hearing about the 15 year birthday event going on . Please keep in mind I do a cualy have a video of my character with it on early this year  In The main lobby... But I logged on. And my second character is not there instead my last(fifth) character is selected...  I go over to my main character ( slot number ) 2 and it's gone ... The cape is gone... ... Then I noticed that my 4th character slot is gone but not just gone but constantly loading... Just that one character slot never will load, I can't delete it and I can't edited it... It's like y'all punished me for keeping my fav orange cape for so long by locking out/ deleting my cape and my fourth character slot... The forth character was not wearing a cape , only my second... Now I have lost my fourth character and it's creator slot is useless if I can get my character recovered or even delete it to make a new one....  It's already heartbreaking that y'all had  that cape removed off my character cause I equipped it fairly like everybody else did during that time... I just never unequipped it... For years I was proud that I made a self sacrifice of one of my characters to save the cape... Now my account has been crippled ever since the cape was removed... So after a few days of digging for answeres... Here I am orange creeper capless and an  lock out character slot. So I actually only have four characters instead of my 5... My one missing character slot just infinity loads...so I'm sorta at a loss of heart for Minecraft removing the one cape... These three y'all gave out for the birthday is neat and all and I would love to make a charater with em but I don't edit my characters one( which is y I'm heartbroken cause I never had one intention of removing that cape ever) and two I'm  my fourth character slot is squirrely😓💔. And yes again I have video proof of me with the cape being used on my character earlier this year...and of the locked down(never loading) 4th character slot after the removal of the cape.... I never would have believed lil old me holding on to a orange cape would  be the cause for such retaliation of the removal of a lil cape... 😓.... Even minecraft discord was being mean about me bringing this up... So I deleted most of that So again I just brought it hear for help... Help...