What happened
We found an End Portal, activated it. We went through and found ourselves standing on an Obsidian square in our Nether (we could see our Nether builds). The dragon had spawned and was attacking us as you would expect. Sadly, I couldn't test if the Nether portal would take us out as we died.
What we expected to happen
We'd go to the End!
Other research
Going back through a Nether portal put us into the Nether without the Dragon.
Mitigating factors
Our map is old - starting in Alpha 1.2.1_01. It has been hosted in a number of different places.
Comments 11
(Do not set the security to private, this is not an exploit.)
I'm not fully aware how realms works, but I guess you can find it somewhere in the options?
I have contact MojangSupport on twitter and sent an email to Mojang Support too.
The level of customer service I'm getting for a paid service is worryingly poor.
Is this still an issue in the most recent versions (currently that is 1.11.2) of Minecraft? If so, please update the affected versions and help us keeping this ticket updated from time to time. If you are the owner/reporter of this ticket, you can modify the affected version(s) yourself.
It was solved by deleting the DIM1/ folder in the save and then re-uploading. How it was caused is still unknown.
Given that I've had to find a solution to my own problem, I'm very unhappy with the level of "service" offered by Realms. It is simply not good enough to expect the community to work things out when you've paid for a product.
Please attach the log files, and if possible the save file (if it's too big, upload to a file sharing site and share the link here).