[MC-183738] error in account migration process

I can't use Minecraft even though I purchased it in 2011, and my account has been migrated.

NO ONE FROM MINECRAFT IS RESPONDING TO MY ISSUE

THIS IS TERRIBLE CUSTOMER SERVICE!

Comments 5

Clearly the concept of patience is unknown to you.

This is NOT a game related bug. Go to the support center and seek help there.

I've contacted 'support' through some form on 26th March and 26th April.

NOT A SINGLE WORD OR RESPONSE CAME BACK

at the same time, THE MIGRATION PROCESS FAILED! as I can't play Minecraft, even though my purchase should have been migrated

this is indeed an issue both with the migration process (which is a bug) and customer service in general

Then report it to site bug tracker, also read the issue page creating guide

it is quite game related - I can't even start the game!

Hello Ákos,

Please note: This website is for bug reports only, we cannot help with account issues. You will have to wait for a response from Minecraft, refer to https://help.minecraft.net/hc/en-us/articles/360042503912-We-re-experiencing-very-heavy-contact-volume-right-now for official information.