When I enter the game it works. I bought the game today, I haven't even played it yet! Please resolve the urgent problem. Thank you!
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Thank you for your report!
We're tracking this issue in MC-32606, so this ticket is being resolved and linked as a duplicate.
That ticket has already been resolved as invalid, which means this is a technical support issue. Please take a look at the parent ticket (MC-32606) and see if a solution is provided there.
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every time I enter the game, it gives this error, the game stops working, I bought the game yesterday and I haven't been able to play yet.
I attached two files, the top
check, this error here emabixo.
A fatal error has been detected by the Java Runtime Environment:
#EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x000000001e892ff0, pid=4868, tid=4328
#JRE version: Java(TM) SE Runtime Environment (8.0_51-b16) (build 1.8.0_51-b16)
Java VM: Java HotSpot(TM) 64-Bit Server VM (25.51-b03 mixed mode windows-amd64 compressed oops)
Problematic frame:
C [ig4icd64.dll+0x62ff0]
#Failed to write core dump. Minidumps are not enabled by default on client versions of Windows
#If you would like to submit a bug report, please visit:
The crash happened outside the Java Virtual Machine in native code.
See problematic frame for where to report the bug.
#
]
Please, I don't understand much of the technical part. I bought a simple game that installs and plays. I don't understand much of English, so it is difficult for me to correct something in the community. I want a game running without errors, or return my payment, cancel the purchase on my credit card. I want a game working, I didn't buy anything to fix it. thank you.
Please contact the Community Support Discord.
Thank you for your report!
However, this issue is Incomplete.
This ticket is very difficult to comprehend, please use the Bug Report Guidelines Here when posting issues. Please enhance the description of your bug, then submit a new issue.
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