mojira.dev
MC-241513

Unable to complete purchase

I go through the process of purchasing Minecraft: Java Edition, I get up to the payment and it doesn't work. I have typed in the correct information, retried many times, and it still doesn't work. The closest I've been to purchasing is when I have to enter a 6 digit code for the payment authentication. No money is taken from my card, but the same message shows up every time saying 'ERROR PLACING ORDER: An error occurred while placing order, please verify payment info and try again'. 

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Comments 4

Mostly because you're trying to purchase it on a mobile phone and not a PC, Mac, or any Laptop. Java is a PC version of Minecraft.

This is not a bug but a technical problem. This bug report website is about ingame bugs and not about the website.

This is not a minecraft bug. For account issues you should contact mojang. More info at https://help.minecraft.net

For purchase and account issues please contact Mojang Support.

NoobMcPlayer

(Unassigned)

Unconfirmed

1.17.1

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