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MC-263847

Some peoples' Launchers are broken

Basically I bought Minecraft Bedrock edition a while ago (when the aquatic update dropped) and earlier this year or late last year you could play java edition if you had bedrock edition. Now for some reason Bedrock players Lost the privilege of playing one and getting the other for free. when i try buy java edtion only it wants me to buy both or nothing.

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This is an account issue, not a bug. Go contact Mojang Support.

Thank you for your report!
We're tracking this issue in MCL-21588, so this ticket is being resolved and linked as a duplicate.

You have to report a support case so that they can have a closer look at your problem if you want a resolution to your issue. You can do that here: https://aka.ms/MCLauncherSupport.

Please start that support ticket with the following text: "Reporting from MCL-21588 to provide the requested information". This is so that the support team can find you easily and forward that to the launcher team.

Then include screenshots of the launcher, the launcher_log.txt file (from this location on your PC: %appdata%\.minecraft), your Xbox Gamertag, and information on how you own Minecraft Java and/or Bedrock. Was it a direct purchase on minecraft.net or by Game Pass?

If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.

Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki

XboxAjanAlt

(Unassigned)

Unconfirmed

(Unassigned)

1.20.1

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