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MC-273001

When I start the minecraft launcher it says that my products do not appear

I have the minecraft bought a few years ago, but now when I try to play sale there was an error and it does not appear as if I had the minecraft purchased, it has been like this for a few days and it does not let me play, and I tried everything but nothing has worked, thank you I hope your help

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This seems to duplicate WEB-7179 

According to @unknown there is an outage currently going on which affects the xbox servers and in turn, the Minecraft licensing/auth servers. This means it's possible you may be unable to change your name, your skin, or be able to play Minecraft at all, regardless of your launcher. Your purchase is not at risk however and if the game shows as unowned, this should be resolved when the outage is resolved.

Thank you for your report!
We're tracking this issue in WEB-7179, so this ticket is being resolved and linked as a duplicate.

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NicolasCg18

(Unassigned)

Unconfirmed

(Unassigned)

1.20.6

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