So basically, my friend has a realm and its open to me and a few people. I am white listed on the server, stated and proved as he checked himself. The problem is when i try to get onto the server it says that I'm not whitelisted when I actually am. This has been happening to a lot of people on the server INCLUDING the owner of the server.
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Thank you for your report!
We're tracking this issue in REALMS-11837, so this ticket is being resolved and linked as a duplicate.
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This is currently being tracked in REALMS-11837 🙂