[MC-305420] Basically, when I try to play Realms in Java, it tells me I have parental controls, but I've never set up parental controls anywhere.

Yesterday I was playing Realms really well, but this morning when I tried to enter the realm it says I'm underage. I don't understand why, I've never set parental controls. I don't understand why I'm getting this supposed parental control message from Mojang, Microsoft, my PC, or anywhere else.

Environment

This affects me quite a bit, since my friends and I all chip in to pay for this Realm, and I wouldn't want to pay and not be able to play.d

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Comments 3

phizlip 2026-01-04T08:39:12Z

This is a technical support issue, so we are unable to help. Please contact Minecraft Support for help with this issue.

Yoshibest58_2 2026-01-04T15:31:46Z

It’s not a parental control issue. It’s just a network issue.

[MCQA] DaFron 2026-01-05T08:44:45Z

Hi!
Thank you for your report!
However, this issue is Invalid for the bug tracker.

This is an account or billing issue. We do not have the tools to help you with this issue on this bug tracker.
Please contact https://support.xbox.com/contact-us

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