Dear Sir or Madam,
I would like to make a complaint about a "feature" of Minecraft Realms: The regular server resets, connected with a setback of up to 10 or 15 minutes of work.
The experience of being kicked from my own server by some kind of operator is bad enough - but I could get used to that, actually. On the other hand, one additional fun-killing effect, that comes with these resets, is unbearable and in my view unnecessary: The setback of the realms' world data several minutes before the reset, even before the first warning five minutes before the reset.
That is really frustrating, especially when we just finished a difficult operation (e.g. luring a zombie villager into a protected area and healing him with a potion of weakness and a golden apple). After the last reset, we had to repeat all that. That was no fun.
I am quite disappointed that you provide such a costly service and do not have the possibility to save the status of the realm in the second you reset it, without setback.
Do you have a reasonable explanation for that?
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Comments 9
Obviously, my complaint is not about the wording of the message.
Elaborate, please, how you "save the world" in Minecraft Realms.
By the way: I would like a reaction by a representative of Mojang, whom I pay almost a hundred Euro per year for playing this game (on Realms). It seems astonishing to me that, as I write a customer complaint, the provider of the service tells me to post that complaint in a forum where other customers can deal with it. I am thinking about cancelling Realms right now.
The first thing I did was just that. Here is the reply I got:
***
Hi Sebastian,
I'm sorry to hear that you're having trouble with your game. Unfortunately, this help center is limited mostly to accounts and billing; we do not have a technical support team.
If you're having trouble with the PC edition of Minecraft, you may want to visit our list of resources at https://help.mojang.com/customer/portal/articles/1175661, which contain a community help chat, forums, and a crash lookup tool.
For all other Minecraft editions and Mojang games, please visit help.mojang.com/customer/portal/articles/364794.
If you believe that you have found a bug, please report it at at https://help.mojang.com/customer/portal/articles/409117-where-can-i-view-or-submit-bugs- so that a moderator and/or developer can take a look.
Best regards,
***
And, Dylan: There is no option to "save the world" in Minecraft Realms at a certain time (that`s why you ignored my question regarding this point). You obviously don`t know what you are talking about, so please let it be. You are part of that marvellous "community help chat", which is just that: A chat. I am not looking for support, I want to file in a complaint, as I said from the beginning.
Weak performance, Mojang!
Clearly you don't understand the concept of a bug tracker. It is not a "community help chat". All I am attempting to do is assist mojang in getting to the root of the problem before they view the bug. This is for maximum efficiency as tens of thousands of bugs have been reported and need to be dealt with. Your claims that I have no idea what I'm talking about stem from the "save-all" command, which will force save a world for a typical minecraft server, to my knowledge this applies to realms equally. You can access it in-game by typing
"/save-all". I must say it's quite impressive that you've managed to insult me, this community, and Mojang, all in just a few sentences. I'm doing my best to help you, but I'll let the mods/mojang take it from here, as you clearly don't want your problem solved as quickly as possible.
I wish you luck!
I do understand the concept of a bug tracker. What I try to explain to you is that you are not helping. And with your last post, you managed to annoy me even more.
"to my knowledge this applies to realms equally" is a typical non-professional sentence. I just wasted 15 minutes of my time testing your "knowledge" - the command does not work, which is not surprising as Realms is by no means a "typical multiplayer server", especially with regard to where and how the world is saved. You are an amateur, and this is no insult, it is a fact. If you feel insulted by this true statement, you have a problem with yourself. And if you call my negative feedback with regard to the service I pay for an insult, you have no idea of the provider-client-relationship.
You, sir, are doing a bad job, both in communication (as in "complete reading comprehension" and "exact application of legal terms") AND in game competence. You did not react to my questions and other points, and a sentence like "as you clearly don't want your problem solved as quickly as possible." towards a discontent paying customer would get you fired from any customer service position, be it paid or voluntary.
And now, I would like a reaction from a professional, as this is the only way how an enterprise shows respect towards its subscribers - not by telling a buyer who says that the product does not work properly: "Go outside and talk to the other buyers about it!" Absurd!
You do not understand me I want to play multiplayer and I can not because I crashea to open the game ( minecraft ) .And I can not play with friends or with people from other servers that I play crashea
Hello i am mg i wanted to report a bug,this bug is of minecraft 1.11 and 1.12 the mob shulker it can be spawned in peaceful and it attacks us please fix this
@unknown, this is not the right place to report bugs (like, at all); but the behaviour you're describing is intended as stated by @unknown in MC-91436.
Being kicked by an operator is simply a side effect of the kick mechanism. There is no "operator" per say, but the server shutting down kicks all players as to ensure their client disconnects gracefully. Otherwise you'd see a nice java error message. I suppose a better kick message could be made... Did you save the world before booting down the server?