mojira.dev

Minecraft User

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Assigned

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Reported

MC-234413 LAN isn't working in 1.17.1 Duplicate MC-214230 Ruined portals are sometimes spawned horizontally instead of vertically Duplicate MCPE-108305 Servers coming soon on v1.16.100 Duplicate MCPE-36786 Failure in back-to-back piston monostable circuits Duplicate MC-127959 Escaped quotes required for Name and CustomName Duplicate MC-80937 Regular Realms Server Resets cause a setback Duplicate

Comments

I had the same exact issue!

I had the same exact issue in 1.17.1, I hope Mojang gets around to fixing this.

I do understand the concept of a bug tracker. What I try to explain to you is that you are not helping. And with your last post, you managed to annoy me even more.

"to my knowledge this applies to realms equally" is a typical non-professional sentence. I just wasted 15 minutes of my time testing your "knowledge" - the command does not work, which is not surprising as Realms is by no means a "typical multiplayer server", especially with regard to where and how the world is saved. You are an amateur, and this is no insult, it is a fact. If you feel insulted by this true statement, you have a problem with yourself. And if you call my negative feedback with regard to the service I pay for an insult, you have no idea of the provider-client-relationship.

You, sir, are doing a bad job, both in communication (as in "complete reading comprehension" and "exact application of legal terms") AND in game competence. You did not react to my questions and other points, and a sentence like "as you clearly don't want your problem solved as quickly as possible." towards a discontent paying customer would get you fired from any customer service position, be it paid or voluntary.

And now, I would like a reaction from a professional, as this is the only way how an enterprise shows respect towards its subscribers - not by telling a buyer who says that the product does not work properly: "Go outside and talk to the other buyers about it!" Absurd!

The first thing I did was just that. Here is the reply I got:

***

Hi Sebastian,

I'm sorry to hear that you're having trouble with your game. Unfortunately, this help center is limited mostly to accounts and billing; we do not have a technical support team.

If you're having trouble with the PC edition of Minecraft, you may want to visit our list of resources at https://help.mojang.com/customer/portal/articles/1175661, which contain a community help chat, forums, and a crash lookup tool.

For all other Minecraft editions and Mojang games, please visit help.mojang.com/customer/portal/articles/364794.

If you believe that you have found a bug, please report it at at https://help.mojang.com/customer/portal/articles/409117-where-can-i-view-or-submit-bugs- so that a moderator and/or developer can take a look.

Best regards,

***

And, Dylan: There is no option to "save the world" in Minecraft Realms at a certain time (that`s why you ignored my question regarding this point). You obviously don`t know what you are talking about, so please let it be. You are part of that marvellous "community help chat", which is just that: A chat. I am not looking for support, I want to file in a complaint, as I said from the beginning.

Weak performance, Mojang!

Obviously, my complaint is not about the wording of the message.

Elaborate, please, how you "save the world" in Minecraft Realms.

By the way: I would like a reaction by a representative of Mojang, whom I pay almost a hundred Euro per year for playing this game (on Realms). It seems astonishing to me that, as I write a customer complaint, the provider of the service tells me to post that complaint in a forum where other customers can deal with it. I am thinking about cancelling Realms right now.