[MCL-10995] Launcher fails to start when install folder is on OneDrive

Last time the report was invalid since it was troubleshoot. I reported it to Mojang support on twitter and they said it was a bug and to report it here. The problem is still the same, so i request that you don't make it invalid since others are reporting the problem. The launcher launches but nothing shows up. Nothing is on the task bar as well. I have seen it on here with no solution

Attachments

launcher_log.txt

nativelog.txt

Comments 21

[MOD] Greymagic27 2019-06-14T17:30:20Z

Shift+right click the icon on your taskbar and click 'maximise'

[Mod] violine1101 2019-06-14T22:48:04Z

I resolved your previous ticket because it sounded as if the launcher started, but the game did not. I was not aware that you were talking about the launcher, not the game itself.

[Mod] violine1101 2019-06-15T21:18:23Z

Please explain what your issue is. To be more precise, please tell us:

What operating system do you use?
Did you ever use multiple monitors?
When you start the Minecraft launcher, does it show up in the task bar?
If it does show up, what happens when you press the Windows key and the left or right arrow key repeatedly?

Clay Bowman 2019-06-15T21:21:35Z

•I use windows 10

•I do not use multiple monitors

•No minecraft does not show up in the task bar

[Mod] violine1101 2019-06-15T22:46:18Z

Where did you download the launcher? After you downloaded it and opened it, did something show up? Did it never work or did it previously work, but stopped working recently?

11 more comments

Clay Bowman 2019-06-15T22:59:42Z

I downloaded the launcher from minecraft.net. when I opened it it opened like it should with the play button and the news page. It recently stopped working after I left somewhere and shut off my computer

slicedlime 2019-06-18T11:50:20Z

Please attach launcher_log.txt from your .minecraft folder. https://help.mojang.com/customer/portal/articles/1480874-where-are-minecraft-files-stored-

Clay Bowman 2019-06-19T05:10:27Z

I have attached the log

slicedlime 2019-06-19T10:54:19Z

Thank you - some interesting follow-up questions from information in that log:

It looks like you switched on the beta toggle in the settings pane. Did this problem start occurring after that?
What happens if you reboot your computer and try starting the launcher?
Do you have a nativelog.txt file as well? If so, could you please attach it?

Clay Bowman 2019-06-19T21:32:53Z

Before I switched to the beta version it did not launch. I then switched and it only worked for about a day then stopped working. I have changed the launcher back and forth with no use
When I reboot my computer it does nothing to fix the problem
I have attached the native log with the launcher log

[Mod] violine1101 2019-06-19T22:01:49Z

The launcher directory is in OneDrive. That issue is probably caused by OneDrive attempting to overwrite files while the launcher tries to update, at least that would be my best guess.

Clay Bowman 2019-06-19T22:17:26Z

Ok thank you I'll wait for the mojang moderator to respond back. Can you not close the ticket so I can hear back from the mojang moderator. Also can you provide me info on how to fix the overwrite issue

Clay Bowman 2019-06-20T23:05:55Z

So I attempted to change the game directory to the .minecraft folder but it did not fix and it doesn't appear to be going to OneDrive

Clay Bowman 2019-06-21T12:09:15Z

Like I said I attempted to change it but it didnt work. Can you help me please

Clay Bowman 2019-06-22T01:57:11Z

Hello I have noticed a lack of response but I thought you should no that the launcher no longer works and I have re downloaded it twice and it did not work. I have also restarted my computer but that didn't work either. Please help

[Mod] violine1101 2019-06-22T10:19:46Z

This is not a support forum, but a bug tracker. You have filed a bug report. @unknown or another developer will take a look at it at some point. As it's currently the weekend, you can't expect a reply until Monday. Please be patient.

If you continue to have issues, you can try to opt out of the launcher beta by following the steps in this ticket: MCL-11001.

slicedlime 2019-06-24T06:09:35Z

It appears that you are running the Minecraft Launcher from the Curse/Twitch launcher - is that correct? If so, you'll most likely need to change the folder in there.

Clay Bowman 2019-06-24T11:06:37Z

I am currently using the standard minecraft launcher with the beta version if it

slicedlime 2019-06-24T11:08:44Z

That is odd. It seems to be installed by Curse.

I'd suggest you uninstall the Launcher and Re-install it in another location that is not under OneDrive.

Clay Bowman 2019-06-26T16:46:29Z

What folder do you suggest I install it in

Barnos 2022-04-06T15:27:53Z

Hi there!
Please attach the video/screenshots of the issue.

1. Have you checked if the Launcher process appears at the task manager and then force quit it?
2. Could you try to reinstall the Launcher at the internal PC drive? After deleting it, find .minecraft and delete the file - what is important that this file should be deleted from the trash bin, because corrupted files from the old .minecraft file may interract with the newly generated .minecraft file.

Does this issue occur on the newest version of Launcher?
Could you provide us with more in-depth repro steps?

This ticket will automatically reopen when you reply.