[MCL-14196] The launcher can't detect that i have the game already

I already buy the game, i receive an email with a confirmation that i already have the game, in my profile on the xbox, in my games, on pc, show the game but on the launcher after i log in my account, only appears the buttom to buy the game, but i already have.

Please help me, i just wanna play the game

Linked issues

duplicates 1

MCL-14106 Pre-ordered Minecraft Dungeons, but launcher says "buy now" Resolved

Attachments

Comments 6

frederik tadeuz planck 2020-05-30T23:01:55Z

True fix this problem thousands of people have been buying the game and basically getting robbed of their money you better fix this problem or you people are gonna loose your money. From yours truly Freddy Fuckface

DeShawn 2020-05-30T23:40:25Z

I also have the same problem. I´m trying to get a refund for my first purchase because I got charged twice. Hopefully they´ll fix it soon.
IRaidenI

Gabriel Rodrigues Borges 2020-05-31T00:29:53Z

How i request a refund if techniclly i dont have the game?

Arash_g 2020-05-31T06:05:22Z

it is a duplicate of this:
MCL-14106

Marcio Oliveira 2020-05-31T17:21:37Z

Hi,

Thanks for the report. The Dungeons Launcher won't recognize purchases made on Windows Store, for the time being. I recommend asking for a refund from Windows Store, then buying the game again at https://www.minecraftdungeons.net/ if you still wish to use the Launcher for starting the game.

Gabriel Rodrigues Borges 2020-05-31T17:32:29Z

Im trying to get refund by the microsoft store, but i cant finde how