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MCL-16419

MCD doesn't fully load on the MC Launcher but works fine on the MCD Launcher

Apparently, when I try to launch MCD on the Minecraft Launcher, it lunches but when loading to get to your player profile, it never does whereas launching it via the MCD luncher, it gets you to the player profile

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How did you get the Minecraft Dungeons launcher

Hi there! 
Could you answer few questions regarding this issue, it will help with the investigation: 

  • Does this issue occur on newest version of the Launcher?

  • Does this issue occur on minecraft.net website/MS store version of the Launcher?

  • Have you tried to install Launcher from the minecraft.net website/MS store?

  • Are you logged in in both Xbox app, MS store, and Launcher with the same MS account? 

  • Have you tried signing out of all your Windows Apps, and the signing in again?

  • Have you tried installing it in any other directory?

  • Is your Windows and associated apps (Xbox app, MS store) up-to-date? 

  • Have you tried to re-registering MS store as written here

  • Do you have enough free space on your disc drive?

  • Have you tried downloading 'Xbox Identity Provider' found here https://www.microsoft.com/en-us/p/xbox-identity-provider/9wzdncrd1hkw#activetab=pivot:overviewtab (or in MS store)?

  • Could you provide us with more in-depth repro steps? 

Note that Dungeons Launcher is no longer in use.

This ticket will automatically reopen when you reply.

brent william

(Unassigned)

Unconfirmed

Retrieved