mojira.dev
MCL-20093

Can't login with microsoft account

After downloading and running the new minecraft launcher, I try to login with one of the 2 given options: Microsoft account or Mojang account. When I choose Microsoft account on the screen appears a loading animation followed by an immediate crash. This happens consistently. I have tried restarting, re-downloading, but nothing fixes this crashing issue... There is no information after crashing.

Also, I deleted the old minecraft launcher and now I can't play the game without it, is there any way I can download the old launcher? 

Comments 4

You can download the old launcher on Download for Windows 7/8

You need the Xbox app to download a identifier then you can login that version would not work soon

Hi there! 
Could you answer few questions regarding this issue, it will help with the investigation:

  • Does this issue still occurs to you on newest version of Launcher? 

  • Have you tried to install Launcher from the minecraft.net website? 

  • Are you logged in in both Xbox app, MS store, and Launcher with the same MS account ? 

  • Is your Windows and associated apps (Xbox app, MS store) up-to-date? 

  • Have you tried to re-registering MS store as written here

  • Do you use VPN or any of the incompatible software on machine you try to log-in?  

  • Could you provide us with more in-depth repro steps? 

This ticket will automatically reopen when you reply.

Steven Borisov

(Unassigned)

Unconfirmed

Retrieved