mojira.dev
MCL-20297

''Minecraft.exe has stopped working'' error on logging in with Microsoft Account

What i waited for:

just logging in as normally does

What happened:

''Minecraft.exe has stopped working'' error

note that the screenshot is in Spanish

Attachments

Comments 1

Hi there! 
Could you answer few questions regarding this issue, it will help with the investigation: 

  • Does this issue occur on newest version of the Launcher?

  • Does this issue occur on minecraft.net website/MS store version of the Launcher?

  • Have you tried to install Launcher from the minecraft.net website/MS store?

  • Are you logged in in both Xbox app, MS store, and Launcher with the same MS account? 

  • Have you tried signing out of all your Windows Apps, and the signing in again?

  • Have you tried re-installing the Launcher?

  • Have you tried installing it in any other directory?

  • Is your Windows and associated apps (Xbox app, MS store) up-to-date? 

  • Have you tried to re-registering MS store as written here

  • Do you have enough free space on your disc drive?

  • Have you tried downloading 'Xbox Identity Provider' found here https://www.microsoft.com/en-us/p/xbox-identity-provider/9wzdncrd1hkw#activetab=pivot:overviewtab (or in MS store)?

  • Do you use VPN or any of the incompatible software on machine you try to log-in?  

  • Could you provide us with more in-depth repro steps? 

  • Remember to restart your PC after each solution.

This ticket will automatically reopen when you reply.

b

(Unassigned)

Unconfirmed

Account-Sign-In, MCLauncher, error-message, log-in-fail

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