the minecraft.net FAQ doesn't work for me, reinstalling doesn't work for me, deleting the game and installing it again doesn't work for me, there aren't any youtube video's that can help me, not even the support and not even this and not even the xbox thing. I own minecraft Java edition but i only get the Demo version of minecraft bedrock edition. (All of those screenshot are from the same microsoft account.)
Linked issues
duplicates 1
Attachments
Comments 7
Hi there!
Please, attach launcher_log.txt file as well as the screenshots of the issue.
At first try to sign-in the account in the Bedrock. From the screenshots it is displayed that you are not logged-in, Please, log-in to the Microsoft Store with the same account as you are logged-in to the Launcher and then claim missing game - you can do that from the Launcher level.
Let us know if that helped!
This ticket will automatically reopen when you reply.
Where and how? I don't even know how you do it and what you must do.
It just says to me that i have the demo version of bedrock and it says to me to buy minecraft while i can't buy it anywhere, because it says that i already own it.
They are both already logged in
Inside the game, there is a button on the left side "Sign in".
Please, try to sign-in and let us know if that helped.
This ticket will automatically reopen when you reply.
If you mean that i must sign in into my microsoft acount in minecraft bedrock edition. I can't sign in into my microsoft acount while it says to me that i must buy the bedrock edition. So it doesn't work for me.
Please attach your launcher log file from your .minecraft folder