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MCL-21686

Minecraft Launcher - When choosing to install bedrock edition it freezes and says IDLE- WONT DOWNLOAD

When i open the Minecraft Launcher - The Launcher allows me to install both Java and Dungeons perfectly fine, but when i press INSTALL for the Windows/Bedrock Edition, the green button shows dots "...." and states "IDLE" at the bottom where install progress should be showing. I have tried logging back in and out of all launcher/xbox/ and windows store. I have ALSO tried Reset and Repair in the settings. NOTHING is working, Please help

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Comments 5

Would you please attach your Launcher log file to this bug so we can learn more about this issue? 

You can find it in your .minecraft folder: 

C:\Users\YOURUSERNAME\AppData\Roaming\.minecraft

(replace "yourusername" with your PC username)

launcher_log.txt

Thank you for your report!
We're tracking this issue in MCL-21614, so this ticket is being resolved and linked as a duplicate.

If you would like to add a vote and any extra information to the main ticket it would be appreciated.

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I have attached the log

 

Additional request: To get this to the right team, I need a feedback hub ticket logged, to help gathered additional system logs. 

Type "feedback hub" in the search bar at the bottom left of your PC desktop

Open the feedback hub app

Title your feedback item something like "Minecraft Launcher: Failed to install Bedrock Edition" and submit

I can duplicate this bug. In fact I can't do anything but duplicate it. 

kaykay646

(Unassigned)

Unconfirmed

Retrieved