mojira.dev
MCL-22876

Old version bug

When i start old versions, a window pop up: "failed to start game" or so, but when i wait 1-2 seconds the version starts.

Comments 1

Hi there! 

Could you answer few questions regarding this issue, it will help with the investigation: 

  • On what version does this issue occur?

  • Does this issue occur on Windows 10/11 version of the Launcher or Windows 7/8 version?

  • Are you logged in in both Xbox app, MS store, and Launcher with the same MS account? 

  • Have you tried signing out of all your Windows Apps, and the signing in again?

  • Is your Windows and associated apps (Xbox app, MS store) up-to-date (check for updates regardless)? 

  • Do you have enough free space on your disc drive?

  • Have you tried installing the Launcher on a different drive?

  • Are your graphic card drivers up-to-date? Please check for updates regardless.

  • Please also uninstall the Launcher, delete .minecraft folder (copy its content elsewhere before deletion) and then reinstall, restart your computer. Then please try to boot the Launcher.

  • Do you use VPN or any of the incompatible software on machine you try to log-in?  

  • Could you provide us with media (screenshot/video)? 

This ticket will automatically reopen when you reply.

user-eaf1f

(Unassigned)

Unconfirmed

Retrieved