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MCL-23199

Launcher says "Accounts in Microsoft Store and Launcher do not match" even though they are the same

Helper Note by [~zTxrbq]

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The bug

The launcher says "Accounts in Microsoft Store and Launcher do not match" even though my login accounts are the same.

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Linked issues

MC-262249 Accounts don't match with minecraft or Microsoft store Resolved MCL-23200 Minecraft Launcher misdetects MS Store account Resolved MCL-23201 Minecraft Launcher misdetects MS Store account Resolved MCL-23204 the accounts in the launcher and microsoft store do not match - but they are the same !! Resolved MCL-23242 Problem with microsoft store account Resolved

Attachments

Comments 38

Hi there!

Could you try to reinstall the Launcher? After deleting it, find .minecraft and delete the file - what is important that this file should be deleted from the trash bin, as corrupted files from the old .minecraft file may interract with the newly generated .minecraft file.

  • Does this issue occur on the newest version of Launcher?

  • Are you sure you logged in in both Xbox app, MS store, and Launcher with the same MS account?

  • Have you tried signing out of all your Windows Apps, and the signing in again?

  • Is your Windows and associated apps (Xbox app, MS store) up-to-date?

  • Have you tried installing the Launcher on a different drive?

  • Have you tried downloading 'Xbox Identity Provider', 'Xbox Live In Game Experience', 'Gaming Services' and 'Xbox Companion'?

  • Do you use VPN or any of the incompatible software on machine you try to log-in?

It is bug they may fix it next update but at least the game still works

Same problem here

No problem before today...

it's a Microsoft bug ?

Same bug here, tried everything i could and everything support recommanded me, nothing worked, so i'm waiting here to be able to play minecraft.. @SeaLocust

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Same problem. the goal would be to solve it. Tried everything. I hope this is an April Fool's Day joke.

28 more comments

Mojang? Microsoft? Are you two there? Hello? Hello!

First of all, please read the panel. That being said, this bug shouldn't cause any issues with actually playing the game. So if you are unable to play, it is almost certainly some other bug you are encountering. The developers are working very hard to come up with a fix for this bug.

hello, yes no more account errors after this launcher update, but need more days to test.
 

after the update both errors i was experiencing(both in launcher and ingame) have now disappeared

Does anybody still experiences this issue after the latest update?

TeaCupTwe

(Unassigned)

Confirmed

Retrieved