Tried to claim cape for 2025 live event 3/22/25, failed. Not showing up in account.
Environment
Minecraft Bedrock/Java launcher Windows 10/11
Comments 9
Could you by chance check your AI as it clearly cannot detected that my own bug report was in English?
Thank you for your report!
However, this issue is Invalid for the bug tracker.
This is an account or billing issue. We do not have the tools to help you with this issue on this bug tracker.
Please contact Microsoft Support.
Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support (Technical Issues) – 📧 Microsoft Support (Account Issues)
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki
You should considering this has nothing to do with a purchase, it is part of the Minecraft Live events.
Sorry, I'm a human, not an AI, it's my mistake, I chose the wrong template. Please read my new message - we don't track such issues (this is also an account issue) on the bugtracker anyway and can't help you
So where do I submit a Minecraft account issue? I thought this was the new Minecraft error reporting website.
This is a website for reporting bugs. For account issues, please contact Microsoft Support.
I contacted Microsoft support, they told me to contact Mojang as they are the developers of the game.
You would need to contact Mojang Support for that.
Uh I wrote this in English, it is the only language I can read and write in.