mojira.dev
MCL-25725

Can't download or open Minecraft Preview in China Mainland

When I start Minecraft Preview 1.21.110.24 in China Mainland, it crashes and says, “Minecraft Preview 目前在你的帐户中不可用。请确保你已登录到 Microsoft Store,然后重试。如果需要,可以使用以下错误代码: 0x803F8001”

However, when I switch the region of PC to the Central Africa, it started properly.

It was similar when I download Minecraft Preview. I can’t do it in China Mainland, but I can do it in other countries or regions.

However, it didn’t happen to Minecraft 1.21.100.

Linked issues

Comments 2

Thank you for your report!
We're tracking this issue in MCL-20320, so this ticket is being resolved and linked as a duplicate.

That ticket has already been resolved as invalid. Please take a look at the parent ticket (MCL-20320) and see if an explanation is provided there in the description of the ticket or in the comments for why this issue is invalid.

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If I switch the region to Taiwan, Hong Kong or United Kingdom, and then reload Microsoft Store, Minecraft Previes will open or be downloaded normally as well; but if it is China Mainland, it will fail.

It doesn't happen to Minecraft Bedrock Edition 1.21.100 (Release), or Java Edition.

I have already purchase Minecraft. This problem is related with regional problems

Tiger Zhang

(Unassigned)

Unconfirmed

Retrieved