mojira.dev
MCL-26771

"offline, dont have the product"

Hello,

My username is -, my Microsoft account is - and am having an issue with the Minecraft Launcher.

I open the launcher and it says that I am offline. It also says that it cannot detect the Minecraft items and games I have already purchased. The launcher is asking me to buy Minecraft again even though I already own it.

I have tried all the methods but they are not working.

Please help everyone with this issue and let the community know if there is a way to restore access to my purchased games.

And I can’t log in to minecraft.net and when i enter my account I’m brought back to the login page over and over again

Please help.

Linked issues

Comments 2

Thank you for your report!
We're tracking this issue in MCL-26764, so this ticket is being resolved and linked as a duplicate.

If you would like to add a vote and any extra information to the main ticket it would be appreciated.

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πŸ““ Bug Tracker Guidelines – πŸ’¬ Community Support – πŸ“§ Mojang Support (Technical Issues) – πŸ“§ Microsoft Support (Account Issues)
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Ive been having the exact same issue today and Ive tried everything already.

LertyQ

(Unassigned)

Unconfirmed

Retrieved