Once a windows 10 computer has been touched by a non RTX bedrock installation (on any user profile).. the RTX version will not install. I Followed usual protocol of waiting a few days after joining Xbox Minecraft beta on Xbox Insider Hub, uninstall Minecraft using Windows uninstall program feature. The Only time I got RTX beta to install was on a new purchased computer and it being the first installation instance of Minecraft under a user enrolled in Xbox Insider Hub Minecraft beta. It seems the Microsoft store stores a code on first install that does not get erased by the windows 10 uninstall program and files. Maybe a file i can manually remove to clear the Microsoft store memory.
Thanks,
Robin
Comments 6
Hello. Would you please verify that the email account you are using in the Xbox Insider Hub and the Microsoft Store are the same?
Hello. Would you please verify that the email account you are using in the Xbox Insider Hub and the Microsoft Store are the same?
Cleaning up old tickets: This ticket had been set to 'Awaiting Response', but has not received a response from the reporter (~3 months+) so is being closed as Incomplete. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines which includes steps to reproduce the problem.
Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki
Cleaning up old tickets: This ticket had been set to 'Awaiting Response', but has not received a response from the reporter (~3 months+) so is being closed as Incomplete. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines which includes steps to reproduce the problem.
Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki
Cleaning up old tickets: This ticket had been set to 'Awaiting Response', but has not received a response from the reporter (~3 months+) so is being closed as Incomplete. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines which includes steps to reproduce the problem.
Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki
Hello. Would you please verify that the email account you are using in the Xbox Insider Hub and the Microsoft Store are the same?