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Kasia S

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It would also be helpful to know if players have tried updating their drivers via Intel directly, and if that has resolved the issue.

More info: 

(https://help.minecraft.net/hc/en-us/articles/360053233651-Update-your-Drivers-on-Minecraft-for-Windows-10) 

What is your graphics card and latest driver info? If you could provide your dxdiag info and a screen capture of your Microsoft Store page for Minecraft, as seen above, we would truly appreciate it!

EDIT found it

 

If you are experiencing this issue, it would be very helpful for the devs if you would please open the Microsoft Store app on your device, navigate to "Minecraft" (not the Starter or Master Collection), and then select System Requirements and please post what you observe.  Attaching your dxdiag to the post would be greatly appreciated, please. 

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First part of the documentation is nwo updated: Minecraft RTX Beta Texture Set Documentation – Home 

This may be due to a change in beta 5 that split out normal channels from height channels. Mojang Staff will publish updated documentation on this quickly! 

The most common situation is that you may be using a different email account to log in to the Xbox Insider app than you are for the Microsoft Store app. In this scenario, it doesn't matter what account you use to sign into the Minecraft game, it's all about what account you use to sign into the Microsoft Store app. 

Would you please confirm the account you are using to sign into the Microsoft Store app is the same as the one which you are using to sign into the Xbox Insider app, and that you are up-to-date on updates for Minecraft in the Microsoft Store?

Has this been improved in the latest betas on W10 (1.16.200.52) and RTX (1.16.30.57)?

 

In RTX, banners of a solid color should be supported now. Please let us know if you are still experiencing this issue on RTX. 

Hello. VR platforms are not supported with Minecraft ray tracing at this time

 

https://help.minecraft.net/hc/en-us/articles/360042255511 

Hello. Would you please confirm if you are on the latest graphic card drivers for your device? On the debug text on the top of the screen, what do you see after "Upscaling"?

Hello. We recently updated the beta (last week). Is this issue still occurring for you on the latest version? 

Hello. You may be attempting to load a ray tracing enabled pack on a non-ray tracing version of Minecraft. Would you please validate the version of Minecraft you see in the Microsoft Store? 

Hello. Would you please confirm that the account you signed in with in the Insider Program and Microsoft Store app are the same? The version of the game you have sent screenshots of is the non-RTX Minecraft beta. 

Hello. For worlds from the Marketplace, would you please check to see that these items are updated in-game? If you visit the Marketplace and these items have blue exclamation marks on them, please update them and retry. 

Are you seeing this behaviour in the worlds available for free in the Marketplace? Or on sideloaded packs? 

There was a change made to texture pack formats for ray tracing made last week: https://help.minecraft.net/hc/en-us/articles/360051308931-Minecraft-RTX-Beta-Texture-Set-Documentation

The items in the Marketplace were all updated to this new format, but sideloaded packs would not have been. 

This is the current design as intended. If this is not desired, please send us a feedback recommendation at https://feedback.minecraft.net/

Hello. Would you please verify that the email account you are using in the Xbox Insider Hub and the Microsoft Store are the same? 

Hello. Have you attempted to update the resource packs you are using to the new "texture set" format?
https://help.minecraft.net/hc/en-us/articles/360051308931

For users who are converting from the old RTX beta format to texture sets, instead of specifying hard coded texture names such as "ShinyBlock_color.ping" or "ShinyBlock_mer.png" replace it with "ShinyBlock.TextureSet.json" and specify within the JSON

Hello. Would you please see if updating your graphics drivers will resolve this issue? For more information please see our FAQ here https://help.minecraft.net/hc/en-us/articles/360041035092-Minecraft-NVIDIA-RTX-FAQ under "WHAT ARE THE TECHNICAL REQUIREMENTS FOR BEING ABLE TO PLAY MINECRAFT WITH RTX?"