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MCPE-120491

Failed to Login Error Code "Crossbow"

Note

If you are affected by this issue, please try the troubleshooting steps found here: https://aka.ms/MCErrorCodes

Logging in with my Microsoft account from the Nintendo Switch, gave me an error to use the aka.ms/remoteconnect but when using the code on another device with my Microsoft account, it does not log me in. Even via Microsoft store version of Minecraft on my Razer laptop won't let me log in with my Microsoft account.

Error Code: Crossbow

 

 

Linked issues

BDS-13490 Minecraft bedrock switch Resolved BDS-13685 Konto Resolved BDS-13686 Konto Resolved BDS-13762 Konto Resolved BDS-15504 Sign in issue Resolved

Attachments

Comments 31

Moved to MCPE. Please consider updating affected version if it's not correct.

I have the same issue. hope this will be fixed. Same error code with mine error code crossbow and error code -2

added the screenshot if this helps

Any more info please on whats happening here?

also want to note, we've had the issue forever where the login doesn't seem to 'stick' - we have to re-login all the time. this is not an exaggeration.

21 more comments
Katarina Isabella Raven

I think I found a fix! We made a new password for my account and it let me sign in. So I think to fix it you need to change your Microsoft account password.

An_ozzy_minecraftian

Add 1.17.11 to the affected versions, please

Add 1.17.32 to affected versions, please

It seems as if my original comment was removed. Basically, I talked about what potential solutions Minecraft support had, and the outcome of them all. Hopefully my comment doesn't get removed again. Here's what I wrote the first time:

  • Make sure game is up to date- Already was

  • Make sure my Minecraft account is linked to my Microsoft account- Already was

  • Check my internet connection- Internet has never been an issue

  • Sign out of Minecraft and all connected accounts, then sign back in- no change

  • Repeat the above step, but restart the game before signing back in- no change

  • If the above doesn't work, wait an hour and try again- no change

  • If the above still doesn't work, wait 24 hours and try again.- no change

  • Visit the Jira page for this bug

  • Uninstall and reinstall Minecraft- time consuming, and no change

  • Restart your console- no change

That was all they had for me. I figured that was all support had to say because they ended off with the following:

"Unfortunately, specific technical issues are difficult to diagnose remotely due to differences with individual computers/settings, and other variables. Please continue to use the guidance we have provided here and on our Error Code help article, as these may assist you in solving the issue at a later time."

I am mainly a realms player, and I have to play on another device because I am unable to access realms because of this bug.

Add version v1.20.62

Edgelene Oliverio

(Unassigned)

500426

Confirmed

Multiple

1.17.11 Hotfix, 1.17.10, 1.17.1 Hotfix, 1.16.220, 1.16.210, ..., 1.19.30, 1.19.51, 1.20.61 Switch, 1.20.62 Hotfix, 1.20.72 Hotfix

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