Minecraft was working fine until it wasn't...now I am running into multiple issues, and am not a novice to this. I purchased Minecraft on my Amazon Kindle for my eldest son to play. And then later his two siblings wanted to play also. I allowed Minecraft on their profiles and things seemed to be fine after.
I am now running into multiple problems.
The two siblings can only play when their brother is actively playing. Why are they unable to play on their own?
I now get a 'Pufferfish' error when the two youngest want to get on Minecraft. I went into the profiles and allowed storage etc and still have this problem. They can now only play Minecraft on the parent profile.
I would like to have ONE email account that has the three kids profiles - is this possible? Or do I need to buy Minecraft three times and create their own profiles with three different emails??
Please help. Thank you!
One Confused Mom
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Dr.Awesome4333
Arisa Bot
Thank you for your report!
We're tracking this issue in MCPE-120943, so this ticket is being resolved and linked as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
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To get the fastest help with your issue right now, I would recommend contacting community support on Discord (Linked Below). If you find a solution there, please comment the solution here!
Can you also answer a few questions to help us better understand the problem?
Is each person using a separate Kindle? ( you mentioned different profiles, I just want to make sure you are talking about a problem with multiple devices).
Can the siblings only play with the eldest son, as in they are playing together on the same world but are unable to create their own worlds?
When do you get the Pufferfish error? Is it when you open the app or is it when you try to create a world?
Are you using Microsoft/Xbox accounts in the game, and if so, are the profiles set up to allow them to connect to the internet?
this will help us get a clearer picture of what the problem is. You should NOT need to buy the game 3 times if you are signed into the same amazon account that bought the game on all the devices. Thanks for your help! (Please note that I am just a volunteer here doing my best to understand the problem)
Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki