I was starting up minecraft on a vpn to play (it's the only way multiplayer works for me) and it was stuck on the loading screen for 10 minutes. It turned out my vpn connection had timed out so I closed minecraft and restarted my wifi network without the vpn. When minecraft finally opened my characters were Steve and Alex. Only one custom character was still there. It was probably my fault on closing the game while it was loading but I still wanted to inform anyone
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James, MCPE-55815 is simmilar but I'm pretty sure it's MCPE-53398, Isaiah, could you confirm?
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James Lee: That is an unrelated issue. The issue previously reported by the reporter was the characters not being pulled from the servers, which was caused by an Xbox Live issue that is now fixed. MCPE-55815 is about player data not being loaded correctly.
Thank you for your report!
We're tracking this issue in MCPE-53398, so this ticket is being resolved and linked as a duplicate.
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Nope. it is MCPE-55815 problem.