I'm trying to help my son install Minecraft on his phone but it won't download. Play Store consistently gets to 79% downloading and then just hangs up there. We have left it to sit for hours with no further progress. We have done a full system reset and attempted to install that first before anything else with no luck, as well as attempting a full cache partition clearing via the phone's bios prior to an install, also with no luck.
His phone is a Samsung Galaxy J7 V running Android 9 with all available hardware and software updates and security patches applied. Have you had any other reports of issues with that compatibility and any suggestions for us to try?
Comments 7
Maybe this is not related with Minecraft.
Try this
Close Google Play
Go to settings and clean (delete) cache data
open Google Play and try to download the game again
Also check if your internet connection is working without problems
As mentioned in my original post, I've even done a complete hard reset of the entire phone back to factory settings in addition to doing a complete wipe of the cache partition via the BIOS. This is an issue inside Play Store that is affecting Minecraft only. All other games and apps download just fine, and there is no issue with the internet connectivity.
Probably should also be mentioned this has been an issue going on nearly 3 weeks now with the same thing–Minecraft gets to 79% and then hangs on download. We've tried multiple times with multiple restarts, one factory settings reset, and one cache partition wipe. Even tried multiple google accounts behind the Play Store login just in case there was an issue there.
Whatever update happened to the game fixed the problem and it now downloads and installs perfectly, thank you! My son is super excited 🙂
Have you tried resetting the device? If you do, you should be able to get apps and data back IF your son has a Google account.