[MCPE-140844] Unable to buy from Minecraft

I am unable to buy things for my avatar now. It always says to check internet connection but I am connected. The same account does not let me buy from both iPad and iPhone so I think it is a problem with the account.

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Comments 7

Bitscuit 2021-09-08T03:30:16Z

Have you done the things it said in the error? If you did and it still doesn't work:-

Reopen Minecraft
Restart your device

After doing these things can you please update your post? Thanks.

Vi Tran 2021-09-08T03:36:13Z

Hello, yes to both. Also reinstalled the app and it did not fix the issue. It has been happening for the last 2 weeks.

[Mod] OcelotOnesie 2021-09-08T11:26:45Z

Are you also unable to access the Marketplace?

Vi Tran 2021-09-09T06:51:55Z

Yes, I am still able to access the market place

Imogen curran 2021-09-10T18:11:38Z

Hi I also can’t go on Minecraft

market place it says check your internet

v-baslod 2021-10-27T13:10:12Z

Thank you for your report!

However, this issue has been temporarily closed as Awaiting Response.

Is this still an issue in the latest version? If yes, can you please add it to the affected versions (or mention it if you are not the reporter)?

This ticket will automatically reopen when you reply.

Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki

[Mojang] Mega_Spud (Jay) 2023-01-20T15:55:35Z

Cleaning up old tickets: This ticket had been set to 'Awaiting Response', but has not received a response from the reporter (~3 months+) so is being closed as Incomplete. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines which includes steps to reproduce the problem.

For any account or purchasing related issues, please contact Minecraft Customer Support directly, as we cannot assist with those here at the bug tracker.

Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki