to reproduce
On iPhone 13mini or equivalent disable WiFi
Open Minecraft app, login to your Microsoft account
Go to servers tab and try to connect to any server
what happens
a pop-up message appears:
It appears you are unable to connect to your network, please check your connection.
the app won’t connect to any server
what should happen
the app connects to a server
additional info
The marketplace works fine, connect to servers over WiFi works fine.
tested on O2 cellular network (UK, GiffGaff)
Attachments
Comments 3
Thank you for your report!
However, this issue has been temporarily closed as Awaiting Response
Is this still an issue in the latest version? If so, can you please add it to the affected versions (or mention it if you are not the reporter).
Also, just a reminder, to make your bug report as effective as possible, please try and include the following steps to reproduce the problem:
Steps to Reproduce:
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3.Observed Results:
(Briefly describe what happens)Expected Results:
(Briefly describe what should happen)
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This ticket will automatically reopen when you reply.
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Cleaning up old tickets: This ticket had been set to 'Awaiting Response', but has not received a response from the reporter (~3 months+) so is being closed as Incomplete. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines which includes steps to reproduce the problem.
For any account or purchasing related issues, please contact Minecraft Customer Support directly, as we cannot assist with those here at the bug tracker.
Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki
Turns out that app has had the mobile network disabled. It is not obvious and the error message isn’t giving any clues.
in-game Settings > Profile > scroll to ‘Use cellular data’ and turn it on
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