Minecraft keeps saying that you have not purchased the software as its unable to connect to Xbox Live. the internet works fine. Just Xbox Live is constantly down. like most of the time.
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Just to make fun worse. Minecraft now has decoded that i don't even own the software. to fix this you have to go into settings and delete the install of Minecraft Bedrock and then go back to the Microsoft Store and re-load the software again.
still cannot play minecraft that i have paid real money for. this is not a joke. I am serious about either you fix your broken software protection or give me my money back
@Matt It'll get fixed. I do know your frustration as it has happed to me before when it was still called "Pocket Edition" The other thing you could look into is logging into your Xbox Live in your browser and double check account security & saftey settings to ensure nothing is blocking it from there.
the stupid thing is that I can log in perfectly fine to xbox.com. my credentials are fine. But you try and go to support.xbox.com and that is just to spin wheel of death as the internet browser just times out.
I know this isn't a Minecraft software bug, but really a Microsoft Xbox live problem with their servers not being able to handle something. But with the trickle down effect is that the customers who have PAID or software are locked out as the copy protection scheme used in Minecraft it reliant on a faulty Xbox Live infrastructure.
So in the long run it's a bug by association.
Could you answer few questions regarding this issue, it will help with the investigation:
Does this issue occur on minecraft.net website/MS store version of the Launcher?
Have you tried to install Launcher from the minecraft.net website/MS store?
Are you logged in in both Xbox app, MS store, and Launcher with the same MS account?
Have you tried signing out of all your Windows Apps, and the signing in again?
Is your Windows and associated apps (Xbox app, MS store) up-to-date?
Have you tried to re-registering MS store as written here?
Have you tried downloading 'Xbox Identity Provider' found here https://www.microsoft.com/en-us/p/xbox-identity-provider/9wzdncrd1hkw#activetab=pivot:overviewtab (or in MS store)?
Do you use VPN or any of the incompatible software on machine you try to log-in?
Could you provide us with more in-depth repro steps?
This ticket will automatically reopen when you reply.
Cleaning up old tickets: This ticket had been set to 'Awaiting Response', but has not received a response from the reporter (~3 months+) so is being closed as Incomplete. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines which includes steps to reproduce the problem.
For any account or purchasing related issues, please contact Minecraft Customer Support directly, as we cannot assist with those here at the bug tracker.
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constant errors with login to Xbox live. players cannot access realms, friends or connect to external servers.
errorCode=0x87DD0005 that links to microsofts support server that fails to connect. Internet is working for everywhere else. If you make no other changes to your computer or microsoft account, it eventually will work in 3-12 hours when the servers are not so overloaded or microsoft bothers to fix the xbox server issue. The looser is the game player who has paid for software that now won't work because to faulty game protection that relies on a faulty login server.
You can keep deleating these comments and i will gladly keep putting them back until you get around to fixing the crap!