(I searched for multiple keywords and didn't find any results. I'm sorry if this is a duplicate.)
I first noticed this issue in 1.19.20, but the system won't let me tag that version.
My skin never loads on the title screen, even on a good internet connection. Instead the loading spinner appears and nothing ever loads.
Additionally (related?) the marketplace button graphic doesn't load. Instead I see a red exclamation point and a grey background. If I focus the button, a tooltip is shown saying "Invalid session (Try restarting your game)". Restarting the game doesn't seem to change anything. My skin and the marketplace button still fail to load.
The only workaround I have found is to uninstall the game (after removing the cartridge) and reinstall it. This is a pain, but after doing so, the game loads as normal. If I quit the game and restart it later, my skin and the button again fail to load.
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Hi, I have the same issue on my Switch, I added my captions to the topic. It took them before the latest update of the game but the problem still exists.
I usually get Steve or Alex but sometimes get my skin. That does not happen very often though. The game says « invalid session » and recommends to restart the game but doing so does not solve the problem.
It happens with custom created skins and with skins I got from the Marketplace. If I try to change it manually, it shows an empty wardrobe and I cannot click on anything. My Minecoins are also set to zero although I have more than that.
Sometimes I use my account on an Xbox and my skins always load immediately. But when I use my Switch, most of the time they won’t load even though I am logged into my Nintendo and Microsoft accounts (logging out and logging in won’t do the trick).
Occasionally my skin loads and I get a message saying that there is a problem with my account, that it needs to be fixed and that I should contact assistance if it does not solve by itself.
Something else happens with the Steve/Alex skins: sometimes when I play with Steve, me and my friends see its skin within the game, and I also see it in my inventory, but if I open the « pause » menu, I see Alex’s skin and even sometimes my very own skin. That’s odd.
I’ve had that issue for about a month now. It’s a bit annoying, is there anything that can be done to solve it?
[Mod] OcelotOnesie
Thank you for your report!
We're tracking this issue in MCPE-155025, so this ticket is being resolved and linked as a duplicate.
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