my game crashes at the mojang logo this has been going on since like a week after it updated if I click on the screen it just crashes instantly
also I have a transverse laptop
Linked issues
duplicates 1
Comments 18
Do you have access to internet on the laptop?
Do you have access to internet on the laptop?
yes even if I have internet it will crash
yes even if I have internet it will crash
yes even if I have internet it will crash
Please ensure you do not have any third party texture packs or mods installed and uninstall any you might have used in the past. Then try disabling your wifi and ethernet connections then starting the game. If MCPE still crashes, re-enable those connections, sign out of xbox live from Windows 10, disable wifi and ethernet again, and try restarting MCPE.
If you are still crashing, please provide your laptop model and graphics card details. Also try updating windows 10 and tell us if you are running beta testing builds of Windows 10.
Please ensure you do not have any third party texture packs or mods installed and uninstall any you might have used in the past. Then try disabling your wifi and ethernet connections then starting the game. If MCPE still crashes, re-enable those connections, sign out of xbox live from Windows 10, disable wifi and ethernet again, and try restarting MCPE.
If you are still crashing, please provide your laptop model and graphics card details. Also try updating windows 10 and tell us if you are running beta testing builds of Windows 10.
Please ensure you do not have any third party texture packs or mods installed and uninstall any you might have used in the past. Then try disabling your wifi and ethernet connections then starting the game. If MCPE still crashes, re-enable those connections, sign out of xbox live from Windows 10, disable wifi and ethernet again, and try restarting MCPE.
If you are still crashing, please provide your laptop model and graphics card details. Also try updating windows 10 and tell us if you are running beta testing builds of Windows 10.
Toshiba satellite L15w-b1302 no beta no texture just vanilla I don't know how to find detailsto my graphics card
ps it still crashing
Toshiba satellite L15w-b1302 no beta no texture just vanilla I don't know how to find detailsto my graphics card
ps it still crashing
Toshiba satellite L15w-b1302 no beta no texture just vanilla I don't know how to find detailsto my graphics card
ps it still crashing
Star, please try to answer all questions, we can't help you if you will not provide more info.
Your graphic card will display if you follow the steps:
1. Click start
2. Type dxdiag and press enter
3. Go to the Display tab and check the Name property.
Star, please try to answer all questions, we can't help you if you will not provide more info.
Your graphic card will display if you follow the steps:
1. Click start
2. Type dxdiag and press enter
3. Go to the Display tab and check the Name property.
Star, please try to answer all questions, we can't help you if you will not provide more info.
Your graphic card will display if you follow the steps:
1. Click start
2. Type dxdiag and press enter
3. Go to the Display tab and check the Name property.
Thanks for your report! This is however a Duplicate of MCPE-14125 – If you have not, please use the search function in the future, to see if your bug has already been submitted, as currently over 47% of tickets are being closed as duplicate.
Thanks for your report! This is however a Duplicate of MCPE-14125 – If you have not, please use the search function in the future, to see if your bug has already been submitted, as currently over 47% of tickets are being closed as duplicate.
Thanks for your report! This is however a Duplicate of MCPE-14125 – If you have not, please use the search function in the future, to see if your bug has already been submitted, as currently over 47% of tickets are being closed as duplicate.
Do you have access to internet on the laptop?